Support

Write to support@oisifgames.com. A real person reads every message, usually within two business days.

What to include

Sending these four things with your first message saves a round trip:

The game name and the version shown in the game's settings screen.
Your device model and OS version (for example, iPhone 13, iOS 18.4).
What you did, what you expected, and what happened instead.
A screenshot or screen recording if the problem is visible.

Common questions

My progress disappeared

Progress is saved on your device and, when the game can reach our servers, backed up to a player account created automatically for you. Reinstalling the game or switching device can leave the app looking at a fresh save. Contact us before deleting the app again and include the approximate date and level you last played, and we will look for a backup.

An ad did not load, or a reward was not granted

Rewarded ads depend on advertiser availability in your region, so there is not always one to show. If an ad played in full and the reward never arrived, tell us the date, the approximate time and what the reward was.

I want to stop the notifications

Turn them off for the game in your device settings: Settings → Notifications on iOS, or App info → Notifications on Android. You can also disable them from the game's own settings screen.

I want my data deleted

Email support@oisifgames.com with the subject Data deletion. We will confirm what identifiers we hold and delete them within 30 days. Because player accounts are anonymous, we may need details that let us find your record: device model, country and the rough dates you played. See the privacy policy for the full list of your rights.

The game crashes or will not start

Restart the device and confirm the game is on the latest version from the store. If it still fails, tell us whether it crashes on the splash screen, during loading or in play, and we will pull the crash reports for your device model.

Reporting a security issue

Send security reports to support@oisifgames.com with Security in the subject. Please give us a reasonable window to fix the issue before disclosing it publicly.